Q: When is my rent due?

A: All rent is due on the first of the month. It is payable by the 5th without penalty. After the 5th, late fees will be charged. You can find your late fee amount by looking at the front of your lease.

Q: What should I do if I'm going to be late with my rent?

A: Call or e-mail april@mhallrealty.com and let us know.

Q: How can I pay my rent when the office is closed?

A: Rent can be sealed into an envelope and placed through the mail slot on our front door any time any day of the week.

Q: How do I submit my notice?

A: All moving notices must be submitted in writing and 30 days prior to your moveout. You can deliver it via mail, hand, or it can be faxed to 803.765.1777. Be sure to take a look at our Moveout page for tips on moving and a checklist of commonly missed cleaning when tenants move.

Q: Will you perform a moveout inspection with me?

A: We do not perform moveout inspections with tenants for numerous reasons. If you have a special concern about something you are worried about being charged for that was not on your move-in inspection, let us know when you turn in your keys.

Q: How long will it take to get my care deposit back?

A: In accordance with South Carolina State Law, your care deposit along with an accounting of any deductions and copies of any and all bills deducted will be sent out to you within 30 days of the date you turned in your keys. Please make sure we have received your new address, otherwise it will be sent to your last known address, causing it to be delayed in getting to you. You can e-mail us with your new address at pm@mhallrealty.com.

Q: What if I need to break my lease?

A: The only break permitted by our lease is military reassignment. If this is the case, a 30 day notice along with a copy of your orders needs to be submitted to our office ASAP. If this is not the case, we will work with a tenant on moving. We will place the unit on the market for rent. As soon as a qualified tenant can be obtained and take possession of the home, your obligation and rent will stop. You will be obligated to your lease until that time. Many tenants advertise on their own for a new tenant. In addition, you will be responsible for the ad/lease fee the owner pays for a new lease. This fee is determined by the number of months left on your lease.

Moving can be a very exciting and very stressful time. Here is some information about the process and some tips to help make the process easier.

• All of our homes have been cleaned and carpets have been professionally shampooed prior to your move in.
• Payment of your first month's rent is due at lease signing and your care deposit must be paid before you take possession.
• When you pick up your keys you will be given a move-in inspection sheet. You need to fill it out and return it to the office within 48 hours of taking possession. This is for you to mark down any damages you see at move-in. It is NOT a work order request form. Any work you are requesting needs to be called in or e-mail to the office om@mhallrealty.com.
• Be sure to remember to inform us of you new phone number as quickly as possible. It is very important. Many times if there is an emergency at a home, neighbors will call us since we manage the home. We need to be able to get in contact with you.
• Remember to get a change of address package from the post office and submit it so that you don't loose any important mail.

• All rent is due on the 1st day of each month. You have until the 5th to pay it without late fees. After the 5th, late fees are incurred and should be paid with your rental payment.
• When rent has not been paid by the 15th, eviction will be filed. Once eviction is filed, you must pay the entire balance due, plus court costs in order to stop the eviction process.

We are always sad to hear a tenant is moving. We hope that you enjoyed your stay with us and that you will call on us if you ever have need of our services again. Below is a list of important reminders when you are preparing to moveout.

We always require a 30 day written notice. It can be mailed, hand delivered, faxed or e-mailed (pm@mhallrealty.com) to us.

During the last 30 days of your occupancy, we will have the unit placed on the market for rent. A sign will be placed in the front yard. You may be asked to be available to show the home to prospective tenants who have arranged to see the home through our company. Please do not ever open your door to strangers. The only persons arranging a showing would be someone with our company and we will schedule an actual time when you will be available. We will never send someone out without an appointment!

This is a small list of commonly forgotten cleaning items (a more comprehensive list may be obtained from our office):

   Carpets must be PROFFESSIONALLY cleaned after you move and a receipt from the company cleaning them must be provided to us upon moveout. We ask that you not use any self cleaning machines, as usually lack the ability to fully remove the water from the carpet and can cause sub-floor damage.

   Be sure to clean the insides of the refrigerator, oven and dishwasher

   Be sure to clean the stove wells under the stove pans and the stove pans.

   Remember to wipe down window sills

Feel free to e-mail us with any questions! pm@mhallrealty.com